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Take your time to carefully read the info below. If you still are in doubt, don’t hesitate to contact us and we will answer any questions you may have.

When will I get my package?

Normal delivery time is determined from the date the order is shipped. Most orders ship within 2-4 weeks. However, processing time varies depending on peak periods and does not include weekends or holidays. Peak periods such as Christmas, Mother’s Day and Valetine’s items may take a little bit longer. For international orders, please allow up to 6 weeks.

Who pays for international import duties and taxes?

Orders shipped internationally may be subject to import duties and taxes upon receipt in destination country. The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, Puppliy has no control over these charges and is not responsible for any actions taken by customs or delivery services.

Will I receive an order confirmation?

You will receive confirmation from us by email as soon as your order is received, which will include order details and shipping information.

Where do you deliver?

We deliver internationally.

How long should I leave it before contacting you about a missing order?

We aim to ship your products within 15-20 business days of the ordered being received. We will always endeavour to ensure that your products are delivered on time. However, sometimes there may be circumstances Puppliy cannot be held responsible for such events, so if your order has not arrived within 6 weeks, please contact us by replying to your specific order confirmation email.